Overview
In case you need to install a newer version of the WIBUKEY drivers or the drivers are installed incorrectly on your machine or for another reason an issue is related to them, follow the instructions on this page to remove the drivers and do a clean install.
See the sections below for detailed steps for your operating system.
Uninstalling the dongle drivers
See the details for installing the dongle drivers for each operating system in the sections below.
Windows
Make sure that the USB dongle is NOT plugged-in.
Download and unpack our Wibu_clean_uninstall.zip archive. The archive contains a Windows bat script that will remove all information about the WIBUKEY drivers from your Windows machine.
Right click on Wibu_clean_uninstall.bat and choose Run as administrator.
Restart the computer.
Download the drivers from the link below and install them. See the Installing the Dongle Drivers page for details on how to download and install the drivers.
Connect the dongle to your machine and wait until it's recognized by the OS, start the License Server and enable Dongle usage.
macOS
Make sure that the USB dongle is NOT plugged-in.
- Download the drivers from the link below and install them. See the Installing the Dongle Drivers page for details on how to download and install the drivers.
Connect the dongle to your machine and wait until it's recognized by the OS, start the License Server and enable Dongle usage.
Linux
For a clean install of the WIBU-KEY drivers on Linux, the old drivers will first have to be removed.
Find the name of the old package:
$rpm -qa | grep -i WkRt
Remove the old package:
rpm -e [name] # for example rpm -e WkRt-Lin-6.40.2402-500.x86_64.rpm
- Install the latest driver. See the Installing the Dongle Drivers page for details on how to download and install the drivers.