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This FAQ addresses common issues with licensing.

 

 

Why do I get "cannot obtain license" errors with dongle licenses

When using dongles with License Server version 5.0 or later, make sure that the following requirements are met:

  • The License Server is installed and running. See the Installing the License Server page for more details.
  • WIBUKEY drivers need to be installed on the machine, where the License Server is running.
  • The dongle needs to be plugged in the machine where the License Server is running.
  • The DONGLE option of the License Server needs to be enabled. See the Dongle usage page for more details.
  • The Chaos Group product needs to have the correct license settings. See the Changing your License Settings page for more details.

When the setup is correct, the HOME page of the the License Server's interface will display information about the licenses stored on the dongle.

If the setup is correct and the problem still persists, see the ... section.

 

Why is the DONGLE section of the License Server orange

When the DONGLE section is flashing in orange in the License Server's interface, it means that the dongle subsystem has most likely encountered one of the following problems:

  • The DONGLE option is enabled, but there is no dongle connected. Make sure that the dongle is connected to the same machine, where the License Server is installed and running.
  • WIBUKEY drivers are not installed or the driver version is too old. Make sure that the latest version of the WIBUKEY drivers is installed. See the ... section for more details.

When the setup is correct, the DONGLE section of the License Server should be green.

 

I can't access my dongle licenses from another machine

When using a dongle license connected to the License Server you are only able to access the dongle licenses on the machine that the dongle is connected to or from another machine within your local network. You are unable to access dongle licenses over the internet on another machine logged into the License Server outside of your local network.

 

 

The V-Ray license server can't find the dongle.

This error message appears when the V-Ray license server cannot find a dongle attached to the machine.

  1. Make sure the dongle is not plugged in.
  2. Uninstall the WIBU-KEY driver from the Windows Control Panel.
  3. Update your USB drivers to the latest version.
  4. Restart your machine.
  5. Download and install the latest WIBU-KEY drivers from http://wibu.com/download_user.php.
  6. Attach the dongle to a different USB port, preferably to USB 2.0. Make sure that Windows recognizes the dongle and doesn't show error messages.
  7. To verify that dongle is properly installed, go to the Windows Control Panel > System applet. Choose the Hardware tab and then click on the Device manager button. Expand the Universal serial bus controllers list and check for a WIBU-BOX/RU entry there:

If you do not find this entry, try plugging the dongle into a different USB port.

 

 

Windows gives an error message when I plug in the dongle or run the license server.

If you get one of the following errors when you plug in the dongle or try to run the V-Ray license server, the problem is with a Windows update.

 

 

 

These errors are caused by the recently added Microsoft Update KB3004394 (added in December 2014 for Windows Root Certificate Program). Affected operating systems are Windows 7 and higher. This update breaks the WIBU-KEY driver.
To fix this problem, you can run Windows Update and update your operating system to the latest version.

Alternatively you can install the Microsoft fix for this issue, available from this page. You will need to download the appropriate package for your particular OS and install it.

After you complete the steps given by Microsoft, follow the instructions below in order to repair your WIBU-KEY driver:

1. Unplug all WIBU-KEY dongles from the PC.

2. Go to Start > Control Panel > Programs and Features and uninstall the WIBU-KEY drivers by double-clicking on WibuKey Setup (WibuKey Remove).

 

 

 

 

3. Follow the instructions given by the Uninstaller.

4. Open a Windows Explorer window, and in the address bar enter %systemroot%\inf.

 

 

 

 

5. Find the file wibukeyPCMCIA.inf and delete it.

6. Search for a file named oem*.inf that contains the term WIBU. To do this, enter WIBU in the search bar, and when the search is complete click the File Contents button:

 

 

 

7. The search might take a while, but in the end it should find a file named oem*.inf. Delete that file and the file that has the same name with the extension .pnf. For example, if you found a file named oem123.inf, delete that file and also delete oem123.pnf.

8. In Windows Explorer, in the address bar enter %systemroot%\system32\drivers.

 

 

 

9. Find and delete all WibuKey*.sys files.

10. Click Windows > Start and in the search field type regedit. Run the regedit program found.

 

 

11. This will open the Registry Editor. Find and delete the following keys:

In HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services if any of the following folders exist, delete them:

WIBUKEY

WibuKey2

WibuKey2_64

In HKEY_LOCAL_MACHINE\SOFTWARE\ find and delete the folder WIBU-SYSTEMS.

12. Restart the computer.

13. After reboot, download the latest driver form the official WIBU Systems site under the WibuKey for Users section. Do not install it before following the next instructions.

14. Ensure that you have administrative rights, and make sure the dongle is NOT plugged in.

15. Now, double-click on the installation file and follow the instructions.

16. After the installation has finished, plug in the dongle. The New hardware found window will appear and install the new hardware automatically.

 

 

When I install or uninstall the WIBU-KEY driver, I get an error.

If you see one of the following errors when installing or uninstalling the driver, the error is caused by a Microsoft update. See  Windows gives an error message when I plug in the dongle or run the license server  for the solution.

 

 

 

 

 

WIBU-KEY drivers are properly installed, but double-clicking on the .rtu file doesn't update the dongle.

This happens because the .rtu file is not associated properly with the WIBU-KEY drivers.

First, try the steps from The V-Ray license server can't find the dongle.  If that doesn't help, proceed with the steps below:

1 . Make sure that the dongle is plugged in.

2. In the Windows Control Panel locate the WibuKey management tool and run it. You will need to start it in Advanced Mode from the system menu by clicking on the system icon in title bar (shown in red in the screenshot below).

3. Go to the WibuBox Update tab.

4. Click Browse, specify the .rtu file, and click Apply.

 

 

The dongle works for extended periods, but once in a while it seems to disconnect.

You might find that the dongle works perfectly for extended periods of time, but that it periodically "disappears" and is no longer detected by Windows as a USB device. This could cause the V-Ray license server to fail or V-Ray licenses to be refused. There can be a number of reasons related to the hardware configuration and Windows settings, such as power options.

Check your Windows power options to see what happens when the machine is idle, and make sure your USB devices are not powered off.

Try plugging the dongle into a different USB port on the same machine, preferably USB 2.0, and restart the V-Ray license server.

If you still experience problems, try installing the dongle on a different machine.