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This FAQ addresses common issues with licensing.

How will the transition from dongle to Online Licensing happen?

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For over 15 years, hardware dongles have protected Chaos Group products Chaos products from unlicensed usage. In 2015, we introduced Online Licensing (OLS) as an alternative way to license Chaos Group productsChaos products. This cut out the need to ship hardware dongles and manually reprogram them with subsequent purchases.

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October 31, 2018: The price of dongles delivered by Chaos Group will Chaos will double.

February 31, 2019: The price of dongles delivered by Chaos Group will double again.

August 1, 2019: End of service for hardware dongles. All existing licenses on dongles will continue to work indefinitely. However, Chaos Group will Chaos will not make any changes to licenses (activate upgrades, extensions, etc.) or activate new licenses on dongles. All licensing operations beyond August 1, 2019 will be made only in OLS. 

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Why do I get "cannot obtain license" errors with dongle licenses

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When using dongles with License Chaos License Server version 5.0 or later, make sure that the following requirements are met:

• The License Server is installed and running. See the Installing the License Server page for more details.
• WIBUKEY drivers need to be installed on the machine, where the License Server is running.
• The dongle needs to be plugged in the machine where the License Server is running.
• The DONGLE option of the License Server needs to be enabled. See the Dongle usage page for more details.
• The Chaos Group product Chaos product needs to have the correct license settings. See the Changing your License Settings page for more details.

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If the setup is correct and the problem still persists, please see the sections below.

Why is the DONGLE section of the License Server orange

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When the setup is correct, the DONGLE section of the License Server should be green. 

I can't access my dongle licenses from another machine

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When using a dongle license connected to the License Server you are only able to access the dongle licenses on the machine that the dongle is connected to or from another machine within your local network. You are unable to access dongle licenses over the internet on another machine logged into the License Server outside of your local network. 

The Operating Systems gives an error message when I plug in the dongle

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See the Re-installing the Dongle Drivers page for more details.

I can't update the dongle when double-clicking on the .rtu file

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If the drivers are already installed and the .rtu file still doesn't update your dongle, try re-installing the dongle drivers. See the Re-installing the Dongle Drivers page for more details. 

If the issue still persists, try the following steps:

1. Make sure that the USB dongle is plugged in.
2. In the Windows Control Panel locate the WibuKey Configuration tool and run it. It is usually found under the Hardware and Sound category.
   
   
   
   
3. You will need to start it in Advanced Mode from the system menu by clicking on the system icon in the upper left corner of the title bar (shown in blue in the screenshot below).
   
   
   
   
4. Go to the WibuBox Update tab.
   
   
   
   
5. Click Browse, specify the .rtu file, and click Apply.
   
   

The dongle works for extended periods, but once in a while it seems to disconnect.

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If you still experience problems, try installing the dongle on a different machine.