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This page provides information to help solve potential activation issues with the Chaos Licensing Server.
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This page lists the possible reasons for Chaos License Server activation failure and the appropriate resolution steps. An activation failure means that the License Server could not establish a connection to your Chaos Group account Chaos account and obtain licenses.
The connection could fail if:
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There are log files automatically produced by Chaos Group’s Chaos’s license server that can be leveraged to assist in case troubleshooting is needed.
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Go to Home > Notifications > Download Logs button:
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Download the logs.
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The logs locations and verbosity can be modified from the Settings section. |
Chaos Group's support may require these logs in order to assist with troubleshooting the issue.
Common Errors
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| Error | Description |
|---|---|
| -98 | There are no available licenses for this account. |
| -96 | The online license server is disabled. |
| -197 | The license server version is not the correct one for the Chaos product. |
| -199 | There is no IP address pointed to the license server. Check the Change license settings window for empty fields. |
| Error 1002 | All licenses are in use and there are no available licenses of this type. |
| -7 | The license server is installed, but you are not logged in. |
| -2 | The firewall blocks the 30304 port. |
| -200 | The License Server could not be reached. |
| -198 | All the licenses for this product are currently engaged. |