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This FAQ addresses common issues with licensing.
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How will the transition from dongle to Online Licensing happen?
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If the setup is correct and the problem still persists, please see the sections below.
Why is the DONGLE section of the License Server orange
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When the setup is correct, the DONGLE section of the License Server should be green.
I can't access my dongle licenses from another machine
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When using a dongle license connected to the License Server you are only able to access the dongle licenses on the machine that the dongle is connected to or from another machine within your local network. You are unable to access dongle licenses over the internet on another machine logged into the License Server outside of your local network.
The Operating Systems gives an error message when I plug in the dongle
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See the Re-installing the Dongle Drivers page for more details.
I can't update the dongle when double-clicking on the .rtu file
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If the drivers are already installed and the .rtu file still doesn't update your dongle, try re-installing the dongle drivers. See the Re-installing the Dongle Drivers page for more details.
If the issue still persists, try the following steps:
- Make sure that the USB dongle is plugged in.
- In the Windows Control Panel locate the WibuKey Configuration tool and run it. It is usually found under the Hardware and Sound category.
- You will need to start it in Advanced Mode from the system menu by clicking on the system icon in the upper left corner of the title bar (shown in blue in the screenshot below).
- Go to the WibuBox Update tab.
- Click Browse, specify the .rtu file, and click Apply.
The dongle works for extended periods, but once in a while it seems to disconnect.
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If you still experience problems, try installing the dongle on a different machine.