In this section you can find some common issues that may arise when working with V-Ray for Softimage.If you encounter a problem that is not listed here or cannot be solved with the suggested solutions, please email support@chaosgroup.com
Cannot Install V-Ray
Symptoms:
The installation file crashes when you attempt to run it.
Cause:
The installation file is not downloaded properly.
Solution:
Please re-download the installation file from our web site.
V-Ray Could Not Obtain License
Here you can find the list of symptoms and their likely cause when V-Ray could not obtain the license. Please check the resolution part at the end of this section.
Symptoms:
When you try to render with V-Ray, an error message appears: “Could not obtain a license (10061).”
Cause:
No access to the V-Ray license server.
Symptoms:
When you try to render with V-Ray, an error message appears: “Could not obtain a license (-98).”
Cause:
No available license on the V-Ray license server.
Resolution:
Please go through the check-list below:
Checking the V-Ray license server:
Please restart the machine with the V-Ray license server and dongle installed. Unplug the dongle and plug it again in a different USB port, preferably USB 2.0. Make sure that Windows properly recognizes the dongle and doesn't show error message. If you receive an error message, please refer to “V-Ray license server can't start” in this section.
Start the V-Ray license server from Windows Start menu > All Programs > Chaos Group > V-Ray License Server for x64 > Launch V-Ray license server
You may receive a message warning that the V-Ray license server is already running.
Open the link http://localhost:30304 in a web browser on the same machine.
This will open the V-Ray license server status web page. If it looks like the screenshot below, the license server is working.
Checking the available licenses on the license server:
After ensuring the V-Ray license server is working, you need to check the available licenses. On the same machine, where the V-Ray license server is running, open the link http://localhost:30304/getstatus
Please refer to “V-Ray license server status” in the “Setting up your licenses” section for more information on the type of licenses you need to look for.
If you do not see the V-Ray for Softimage (1.5/3.0) and V-Ray Render Node 3.0 licenses, this means that your dongle has to be reprogrammed as described in “Dongle reprogramming” in the “Setting up your licenses” section.If you don't see free licenses this means that all available licenses are in use and you can't have more concurrent users.Checking the connection to the license server:
If V-Ray is on the same machine as the V-Ray license server, you can skip this step.
To make sure that nothing is blocking the connection to the license server on the machine where you want to run V-Ray, open the link http://<IP_address>:30304 in a web browser, where <IP_address> is the IP address of the machine with the V-Ray license server. If you get a web page like the one below, V-Ray can access the V-Ray license server from this machine. In the example screenshot below the IP address of the machine with the license server is 10.0.0.160
If you get an error message that the web page can't be accessed then there is a network problem that prevents the connection to the V-Ray license server. If you have any firewall or antivirus software running on your machines make sure they are not blocking applications' access to the network or blocking the communication on TCP/IP port 30304. Please contact your system administrator for more information.
Checking the V-Ray license settings:
On the machine where you want to use V-Ray, run the V-Ray license client configuration utility setvrlservice.exe that came with the V-Ray for Softimage installation archive. In the dialog that appears, make sure that the IP address in the License server field at the Primary license server tab is entered correctly and that the connection port is 30304. If you modify any of these settings, you will need to restart Softimage.
Note: If the V-Ray license server is running on the same machine as V-Ray you can use localhost or 127.0.0.1 in the License server field.
V-Ray License Server Can't Start
Symptoms:
When you start the V-Ray license server it pops a dialog box like the one shown below:
Cause:
This error message appears when the V-Ray license server cannot find a dongle attached to the machine.
Resolution:
Before you start, make sure the dongle is NOT plugged-in.
Uninstall the WIBU-KEY driver from Windows Control Panel.
Update your USB drivers to the latest version.
Restart your machine.
Download and install the latest WIBU-KEY drivers from http://wibu.com/download_user.php.
Attach the dongle to a different USB port, preferably to USB 2.0. Make sure that Windows recognizes the dongle and doesn't show error messages. To verify that dongle is properly installed please go to the Windows Control Panel > System applet. Choose the Hardware tab and then click on the Device manager button. Expand the Universal serial bus controllers list and check for a WIBU-BOX/RU entry there:
Dongle Disconnects Periodically
Symptoms:
The dongle is working for extended periods of time but periodically disappears for no apparent reason and is no longer detected by Windows as a USB device. This could cause the V-Ray license server to fail or V-Ray licenses to be refused.
Cause:
There can be a number of reasons related to the hardware configuration and Windows settings like the Power options.
Resolution:
Please check your Windows Power Options, make sure that your USB devices are not powered off.
Try to plug the dongle into a different USB port on the same machine, preferably USB 2.0, and restart the V-Ray license server. If you still experience problems, try to install it on a different machine.
Missing V-Ray License Server Icon
Symptoms:
The V-Ray licensing server is running but there is no icon in the Windows System Tray.
Cause:
The icon is hidden by the Auto-hide unused icons option of the Windows System Tray or the V-Ray license server is registered as a Windows service.
Resolution:
If you have the Auto-hide unused icons option of the Windows System Tray, click on the double-arrow icon to expand the full list of icons.
If you still do not see the V-Ray licensing service icon, that means that the V-Ray licensing service is started as a Windows service and in that case it cannot show any graphical user interface. There is currently no resolution for this; you need to manage the V-Ray license service from the Windows Control Panel > Administrative tools > Services applet.
Updating Dongles when the .rtu Files are not Associated Properly
Symptoms:
WIBU-KEY drivers are properly installed, but double-click on the “.rtu” file doesn't update the dongle.
Cause:
The “.rtu” file is not associated properly with the WIBU-KEY drivers.
Resolution:
Please, first try the steps from “The license service does not start because no dongle is found” in this section. If this doesn't help proceed with the steps below:
Make sure that the dongle is plugged-in.
In the Windows Control Panel locate the WibuKey management tool and run it:
Now you need to start the Advanced Mode from the system menu by right-clicking onto the title bar. Go to the “WibuBox Update” tab.
Click Browse, specify the “.rtu” file, and press Apply.