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The following sections address commonly encountered issues when installing Chaos Phoenix FD.
Cannot Install Phoenix
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Symptoms:
The installation file terminates unexpectedly when you attempt to run it.
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Download the installation file again from the Chaos Group website Downloads area (login required).
Phoenix
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Could Not Obtain License
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Symptoms:
Creating and selecting a Simulator object with the error message "Could not obtain a Workstation license!" or "Could not obtain a Simulation license!". If you try to simulate, you will get a message box with the same error message.
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Either no access to the Phoenix FD license server or no available licenses on the Phoenix FD license server.
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To run a simulation, you need to have both Phoenix FD and V-Ray licenses a Phoenix license. To render the result of the simulation, you only need a V-Ray license. |
Resolution:
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If this does not resolve the problem, go through the following checklist:
A. Check the Phoenix FD license Phoenix license server
- Restart the machine with the Phoenix FD license server and dongle installed.
- Unplug the dongle and plug it again in a different USB port, preferably USB 2.0. Make sure that Windows properly recognizes the dongle and doesn't show an error message. If you receive an error message, please refer to Phoenix FD License Server Can't Start section.
- Start the Phoenix FD license server from Windows Start menu > All Programs > Chaos Group > Phoenix FD Adv for Maya... > Licensing > Launch Phoenix FD license server. You may receive a message warning that the Phoenix FD license server is already running.
- Open the link http://localhost:30304 in a web browser on the same machine. This will open the Phoenix FD license Phoenix license server status web page. If it looks like the screenshot below, the license server is working.
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After you have ensured the Phoenix FD license server is working, you need to check the available licenses.
On the same machine where the Phoenix FD license server is running, open the link http://localhost:30304/getstatus and look for your licenses. Refer to the Phoenix FD License Server Status section on the Set Up Your Phoenix FD License page for more information on the type of licenses you need to look for.
- If you do not see the Phoenix FD licenses, this means that your dongle has to be reprogrammed as described on Dongle Reprogramming page.
- If you don't see any free licenses, this means that all available licenses are in use, and you can't have more concurrent users.
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C. Check connection to license server
If Phoenix FD is on the same machine as the Phoenix FD license server, you can skip this step.
To make sure that nothing is blocking the connection to the license server on the machine where you want to run Phoenix FD, open the link http://<IP_address>:30304 in a web browser, where <IP_address> is the IP address of the machine with the Phoenix FD license server. If you get a web page like the one below, Phoenix FD can access the Phoenix FD license server from this machine. In the example screenshot below, the IP address of the machine with the license server is 10.0.0.160.
If you get an error message that the web page can't be accessed, then there is a network problem that prevents the connection to the Phoenix FD license server. If you have any firewall or antivirus software running on your machines, make sure they are not blocking applications' access to the network or blocking communication on TCP/IP port 30304. Please contact your system administrator for more information.
D. Check the Phoenix FD license settings
On the machine where you want to use Phoenix FD, run the Phoenix FD license client configuration utility from Windows Start menu > Programs > Chaos Group > Phoenix FD for Maya... > Licensing > Administration > Change Phoenix FD client license settings. In the dialog that appears, make sure that the IP address in the License server field under the Primary license server tab is entered correctly and that the connection port is 30304. If you modify any of these settings, you will need to restart Maya.
Note: If the Phoenix FD license server is running on the same machine as Phoenix FD, you can use localhost or 127.0.0.1 in the License server field.
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Phoenix
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License Server Can't Start
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Symptoms:
When you start the Phoenix FD license server, a Start Error dialog appears:
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Cause:
This error message appears when the Phoenix FD license server cannot find a dongle attached to the machine. Note: This message appears only if you start the Phoenix FD license server manually from the Windows Start menu and if it is not running as a service.
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The dongle works for extended periods of time, but periodically it is no longer detected by Windows as a USB device, causing the Phoenix FD license server to fail or Phoenix FD licenses to be refused.
Cause:
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Try to plug the dongle into a different USB port on the same machine, preferably USB 2.0, and restart the Phoenix FD license server. If you still experience problems, try to install it on a different machine.
Missing Phoenix
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License Server Icon
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Symptoms:
The Phoenix FD licensing server is running but there is no icon in the Windows System Tray.
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The icon is hidden by the Auto-hide unused icons option of the Windows System Tray or the Phoenix FD license server is registered as a Windows service.
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If you still do not see the Phoenix FD licensing service icon, that means that the Phoenix FD licensing service is started as a Windows service and in that case it cannot show any graphical user interface. There is currently no resolution for this; you need to manage the Phoenix FD license service from the Windows Control Panel > Administrative tools > Services applet.
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