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The V-Ray Material Library and Light Gen HDRI assets may be inaccessible for direct download to V-Ray 5 users. This can be avoided by upgrading to V-Ray 6.
Alternatively, the asset files can be acquired manually by downloading the following archive file and unpacking it at:
Windows: %USERPROFILE%\Documents\
macOS: ~/Library/Application Support/ChaosGroup/
Restarting V-Ray after the asset files are placed will restore functionality to both the Material Library and the Light Gen. Note that a message prompting you to download assets may still appear - press Continue to safely disregard it.