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The following sections addresses commonly encountered issues when installing Chaos Phoenix.

Cannot Install Phoenix

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Symptoms: 

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Download the installation file again from the Chaos Group website Downloads area (login required). 

Phoenix Could Not Obtain License

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Symptoms:

Creating and selecting a Simulator object with the error message "Could not obtain a Workstation license!" or "Could not obtain a Simulation license!". If you try to simulate, you will get a message box with the same error message.

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Use the Config License Server... button to input a correct address for the license server. You will need to restart Maya for the changes to take effect.

If this does not resolve the problem, go through the following checklist:

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On the same machine where the Phoenix license server is running, open the link http://localhost:30304/getstatus and look for your licenses. Refer to the Set Up Your Phoenix FD License page for more information on the type of licenses you need to look for.

C. Check connection to license server

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If you get an error message that the web page can't be accessed, then there is a network problem that prevents the connection to the Phoenix license server. If you have any firewall or antivirus software running on your machines, make sure they are not blocking applications' access to the network or blocking communication on TCP/IP port 30304. Please contact your system administrator for more information. 

D. Check the Phoenix license settings

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1. If the dongle is plugged in, unplug it.
    
2. Uninstall the WIBU-KEY driver from the Windows Control Panel.
    
3. Update your USB drivers to the latest version.
    
4. Restart your machine.
    
5. Download and install the latest WIBU-KEY drivers from the WIBU Systems website.
    
6. Attach the dongle to a different USB port, preferably a USB 2.0 port. Make sure that Windows recognizes the dongle and doesn't show error messages.
    
7. To verify that dongle is properly installed,  go to the Windows Control Panel > System applet. Choose the Hardware tab and then click on the Device manager button. Expand the Universal serial bus controllers list and check for a WIBU-BOX/RU entry there, as shown below. If you do not find this entry, try plugging the dongle into a different USB port.

Dongle Disconnects Periodically

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Try to plug the dongle into a different USB port on the same machine, preferably USB 2.0, and restart the Phoenix license server. If you still experience problems, try to install it on a different machine.

Missing Phoenix License Server Icon

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If you still do not see the Phoenix licensing service icon, that means that the Phoenix licensing service is started as a Windows service and in that case it cannot show any graphical user interface. There is currently no resolution for this; you need to manage the Phoenix license service from the Windows Control Panel > Administrative tools > Services applet.

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