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This page lists the possible reasons for the Chaos License Server activation failure and the appropriate resolution steps. An activation failure means that the License Server could not establish a connection to your Chaos account Chaos account and obtain licenses.
The connection could fail if:
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Please follow the steps below to resolve the problem.
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This section only affects Windows and macOS installations.
By default, the License Server installer adds a firewall exception to your system's settings. If you have opted to disable this setting while installing, or you have manually removed the firewall exception after the installation, this might prevent the License Server from establishing a connection. You can either re-install the License Server and make sure the option Add firewall exception is enabled in the installer, or you can manually add a firewall exception to your system's settings.
Re-install the License Server
Re-Install install the License Server and make sure the option Add firewall exception is enabled. This option can be changed by clicking Customize after agreeing to the License Agreement , but before installing.
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Manually add firewall exception on Windows
If you don't want to re-install the License server on Windows, you can manually add the firewall exception.
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Manually add firewall exception on macOS
If you don't want to re-install the License server on macOS, you can manually add the firewall exception.
- From the Apple menu, choose System Preferences.
- Go to Security or Security & Privacy.
- Click the Firewall tab.
- Unlock the pane by clicking the lock icon in the lower-left corner and type in your account's credentials (you'll need administrator privileges).
- Select Advanced and click the plus sign.
- Browse to the install location of the license server. By default, it is in Applications > Chaos> VRLService > OLS.
- Select vrol.bin
Proxy Settings
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The License Server uses your operating system's Internet configuration settings by default. In some cases, it might still be required to change the proxy settings in the License Server settings. If your computer is using a proxy server to connect to the Internet, you'll need to contact your Network Administrator and obtain the server address, port, and, eventually, credentials.
- Open a browser window.
- Type http://127.0.0.1:30304.
Note: If the License server is not running on your local machine, type in the IP address of the machine where it's running instead of "localhost". For example : 10.0.0.100:30304 - Click on the burger menu in the upper-right corner and choose Settings.
- Fill in your proxy configuration. You might need to contact your Network Administrator if you're not sure what your proxy configuration is.
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The License Server requires Internet an internet connection. To check if your machine has an internet connection, try loading any webpage in your browser. If that fails, then your computer has an internet connection problem. Contact your Internet Service Provider to solve this problem.
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Download the logs.
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The The logs' locations and verbosity can be modified from the the Settings section. |
Chaos's support may require these logs in order to assist with troubleshooting the issue.
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Error | Description |
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-98 | There are no available licenses for this V-Ray version on this account. |
-96 | The online license server is disabled. |
-197 | The license server version is not the correct one for the Chaos product. |
-199 | There is no IP address pointed to the license server. Check the Change license settings window for empty fields. |
Error 1002 | All licenses are in use, and there are no available licenses of this type. |
-7 | The license server is installed, but you are not logged in. |
-2 | The firewall blocks the 30304 port. |
-200 | The License Server could not be reached. |
-198 | All the licenses for this product are currently engaged. |
10061 | No access to the V-Ray license server. |
111 | Could not connect to a working license server. |
61 | Could not connect to a working license server. |
Resolution Checklist
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If you encounter any of the Common Errors, please see the possible resolutions for your OS:
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How to Safely Run Chaos License Server on macOS Catalina and Later
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Dongles
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The following issues might occur with dongle usage only.
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V-Ray License Server Can't Start
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Symptoms:
When you start the V-Ray license server, it pops a dialog box like the one shown below:
Cause:
This error message appears when the V-Ray license server cannot find a dongle attached to the machine.
Resolution:
Before you start, make sure the dongle is NOT plugged in.
- Uninstall the WIBU-KEY driver from the Windows Control Panel.
- Update your USB drivers to the latest version.
- Restart your machine.
- Download and install the latest WIBU-KEY drivers from http://wibu.com/download_user.php.
- Attach the dongle to a different USB port, preferably to USB 2.0. Make sure that Windows recognizes the dongle and doesn't show error messages. To verify that dongle is properly installed, please go to the Windows Control Panel > System applet. Choose the Hardware tab and then click on the Device Manager button. Expand the Universal serial bus controllers list and check for a WIBU-BOX/RU entry there:
Dongle Disconnects Periodically
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Symptoms:
The dongle works for extended periods of time but periodically disappears for no apparent reason and is no longer detected by Windows as a USB device. This could cause the V-Ray license server to fail or V-Ray licenses to be refused.
Cause:
There can be a number of reasons related to the hardware configuration and Windows settings, like the Power options.
Resolution:
Please check your Windows Power Options, and make sure that your USB devices are not powered off.
Try to plug the dongle into a different USB port on the same machine, preferably USB 2.0, and restart the V-Ray license server. If you still experience problems, try to install it on a different machine.