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While simulating or rendering, you could get incorrect results or unexpected behavior, artifacts, or even a crash. This could indicate a “bug” in the code. If you think you've come across a bug, it’s best to contact our Chaos Group Support team and get assistance.
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Describe the problem in details.
Provide information about the environment: OS, Phoenix
FDversion, V-Ray version, Hardware, GPU drivers.
Provide a step-by-step guide to recreate the problem.
Attach files: renders, scenes, assets, logs, screen captures, screenshots.
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The exact software version helps identify the state of the code that could have the bug.
Phoenix FD version and Build ID - for example - 4.10.00 Build ID: 20200305.
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In order to find out the exact Phoenix FD version you can check the About info window. 3ds Max → Top 3ds Max Phoenix FD Menu → About Phoenix FD. |
V-Ray version - for example - 3.60.05 or 4.02.01.
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- Make a sphere.
- Apply a Phoenix FD Fire simulation preset.
- Simulate up to frame 15.
- Enable V-Ray GPU rendering.
- Render a sequence.
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In case the scene file is too big - the Chaos Group support team will let you know how to send it.
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Please grab the Phoenix log immediately after the crash. If you start 3ds Max again, it would be overwritten.
Phoenix
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Log files
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The Phoenix log is created in: C:\PhoenixFDChaosPhoenix |
You can also browse to it from the Phoenix FD Global preferences window.
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- Describe the problem in details.
- Provide information about the environment: OS, Phoenix FD version, V-Ray version, Hardware, GPU drivers.
- Provide a step-by-step guide to recreate the problem.
- Attach files: renders, scenes, assets, logs, screen captures, screenshots.