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We will try to find a workaround so you can continue working. If the problem is indeed a bug, we have to fix it so it won't trouble you or anybody else anymore. First, we need to make the problem occur here (reproduce the problem) and find out what is causing it. For this, we will need you to help us with as much information as possible.
Describe the problem in details.
Provide information about the environment: OS, Phoenix FD version, V-Ray version, Hardware, GPU drivers.
Provide a step-by-step guide to recreate the problem.
Attach files: renders, scenes, assets, logs, screen captures, screenshots.
Summary of the problemAnchor Summary Summary
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Very often this is the answer to the question “What is the observable result?”. Some examples may be: rendering artifacts; over bright pixels; particles floating in the air; liquid emitting from the wrong places.
EnvironmentAnchor Environment Environment
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Phoenix FD version and Build ID - for example - 4.10.00 Build ID: 20200305.
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In order to find out the exact Phoenix FD version you can check the About info window. 3ds Max > → select your Phoenix FD Simulator node > → Simulation rollout > → About. |
V-Ray version - for example - 3.60.05 or 4.02.01.
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You can find the V-Ray version in the Render settings window > → Settings tab > → About V-Ray rollout. |
Third-Party plugins - Is the scene using any third-party plugins such as thinkingParticles or tyFlow? Providing information about the additional plugins used (and their version) is really helpful.
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Hardware information - Although rarely, code can perform slightly differently between different CPU and GPU makes and models. This information may be crucial to replicating the bug. Example - Intel Xeon E5236 or NVIDIA RTX 2080Ti. When the bug concerns GPUs, please also share the version of the GPU drivers, for example NVIDIA GTX 1080, driver versions 381.64.
Anchor Steps Steps
Steps to reproduce
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This is basically a step-by step guide for the Chaos team to replicate the same result. Here’s an example:
- Make a sphere.
- Apply a Phoenix FD Fire simulation preset.
- Simulate up to frame 15.
- Enable V-Ray GPU rendering.
- Render a sequence.
File AttachmentsAnchor Files Files
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The V-Ray log files can be usually found in the Temp folder on your PC. C:\Users\<username>\AppData\Local\Temp |
Recap
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- Describe the problem in details.
- Provide information about the environment: OS, Phoenix FD version, V-Ray version, Hardware, GPU drivers.
- Provide a step-by-step guide to recreate the problem.
- Attach files: renders, scenes, assets, logs, screen captures, screenshots.