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This page provides information on troubleshooting V-Ray Standalone.
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Mac OS X
In this section you can find some common issues that may arise when working with V-Ray Standalone. If you encounter a problem that is not listed here or cannot be solved with the suggested solutions, please contact Chaos Group Support.
V-Ray Could not Obtain License
Here you can find the list of symptoms and their likely cause when V-Ray could not obtain the license. Please check the resolution part at the end of this section.
Symptoms:
When you start the V-Ray GPU render server, there are no error messages in the V-Ray console, but when a job is sent to the V-Ray GPU render server there is an error in the console "Could not obtain a license (10061)."
Cause:
No access to the Chaos license server.
Symptoms:
When you start the V-Ray GPU render server, there are no error messages in the V-Ray console, but when a job is sent to the V-Ray GPU render server, the error in the console is "Could not obtain a license (-98)."
Cause:
No available license on the Chaos license server.
Symptoms:
When you try to render with V-Ray Standalone, an error message appears in the console: “Could not obtain a license (10061).”
Cause:
No access to the Chaos license server.
Symptoms:
When you try to render with V-Ray Standalone, an error message appears in the console: “Could not obtain a license (-98).”
Cause:
No available license on the Chaos license server.
Resolution:
Please go through the check-list below:
- Checking the Chaos license server:
Please restart the machine with the Chaos license server and dongle installed. Unplug the dongle and plug it again in a different USB port, preferably USB 2.0. Make sure that the operating system properly recognizes the dongle.Make sure that the Chaos license service is running, if you have issues refer to the Chaos License Server Can't Start section.
Start the Chaos license server
Open the link http:// 127.0.0.1 :30304 in a web browser on the same machine.
This will open the Chaos license server status web page. If it looks like the screenshot below, the license server is working.
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3. Checking the connection to the license server:
If V-Ray is on the same machine as the Chaos license server, you can skip this step.
To make sure that nothing is blocking the connection to the license server on the machine where you want to run V-Ray, open the link http:// <IP_address> :30304 in a web browser, where <IP_address> is the IP address of the machine with the Chaos license server. If you get a web page like the one below, V-Ray can access the Chaos license server from this machine. In the example screenshot below the IP address of the machine with the license server is 10.0.2.89
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Chaos License Server Can't Start
Symptoms:
When you start the Chaos license server it pops up and closes.
Cause:
This error message appears when the Chaos license server cannot find a dongle attached to the machine.
Resolution:
Before you start, make sure that the dongle is plugged-in directly in the machine and try again. If it is still not working, follow the below steps:
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Make sure the dongle is NOT plugged-in.
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Uninstall the WIBU-KEY driver.
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Restart your machine.
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Download and install the WIBU-KEY drivers corresponding to your OS from http://wibu.com/download_user.php.
Attach the dongle to a USB port DIRECTLY on your machine, preferably a USB 2.0. Make sure that the operating system recognizes the dongle and doesn't show error messages. To verify that dongle is properly installed, navigate to the following:
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Linux
V-Ray Could not Obtain License
Here you can find the list of symptoms and their likely cause when V-Ray could not obtain the license. Please check the resolution part at the end of this section.
Symptoms:
When you start the V-Ray GPU render server, there are no error messages in the V-Ray console, but when a job is sent to the V-Ray GPU render server there is an error in the console "Could not obtain a license (10061)."
Cause:
No access to the Chaos license server.
Symptoms:
When you start the V-Ray GPU render server, there are no error messages in the V-Ray console, but when a job is sent to the V-Ray GPU render server, the error in the console is "Could not obtain a license (-98)."
Cause:
No available license on the Chaos license server.
Symptoms:
When you try to render with V-Ray Standalone, an error message appears in the console: “Could not obtain a license (10061).”
Cause:
No access to the Chaos license server.
Symptoms:
When you try to render with V-Ray Standalone, an error message appears in the console: “Could not obtain a license (-98).”
Cause:
No available license on the Chaos license server.
Resolution:
Please go through the check-list below:
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Chaos License Server Can't Start
Symptoms:
When you start the Chaos license server, it pops up and closes.
Cause:
This error message appears when the Chaos license server cannot find a dongle attached to the machine.
Resolution:
Before you start, make sure that the dongle is plugged-in directly in the machine and try again. If it is still not working, follow the below steps:
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Make sure the dongle is NOT plugged-in.
...
Uninstall the WIBU-KEY driver.
...
Restart your machine.
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Download and install the WIBU-KEY drivers corresponding to your OS from http://wibu.com/download_user.php.
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